Refund Policy

What this policy covers

This policy covers payments to Karrio for business software and any separately agreed implementation services. It should be read with your accepted order, our Software Terms and Cancellation Policy. It does not set the refund rules for purchases your customers make from your business.

Subscription and licence purchases

Your accepted order must disclose the applicable refund eligibility, any trial or evaluation arrangements, and how monthly, annual or other commitments are treated. Those disclosed terms and applicable law govern the purchase. This website does not promise a universal money-back period or a blanket no-refund rule.

Stopping renewal does not automatically refund the current term. Early termination, changes in scope, downgrades and renewals are reviewed against the agreed terms, services supplied and any applicable statutory remedy. Ask for the refund terms before accepting an order.

Duplicate charges and service issues

If you believe you were charged twice, paid an incorrect amount, or paid for a service that was not supplied as agreed, send the invoice or payment reference and a short description. We investigate the payment and the relevant agreement, explain the outcome and arrange a correction or refund where due.

If Karrio ends or materially fails to provide a paid service, the applicable contract and legal remedies remain available. Report the issue so that service restoration, correction, termination and any refund can be considered together.

Setup, migration and other work

Separately priced onboarding, data migration, training or custom work must have its own agreed scope and cancellation/refund treatment. The work already delivered and committed third-party costs may affect the outcome only as permitted by the agreed terms and applicable law. A software subscription rule should not silently be applied to a separate service fee.

How to request a review

1. Use the billing request form or email info@karrio.in.
2. Include your business name, product, invoice/payment reference, amount, payment date and reason.
3. Keep the request reference. We may ask for proportionate verification before sharing billing information or processing a refund.

Never include full card details, passwords, OTPs or banking credentials. We will explain eligibility and the next steps after review.

Payment destination and timing

Approved refunds are normally returned through the original payment route, subject to provider capabilities and lawful verification. Any alternative needs to be agreed; we do not automatically substitute consumer-wallet credits.

We confirm the amount and processing status when a refund is approved. The provider and bank determine when it becomes visible. A submitted request is not a refund approval, and an approved refund is not confirmation that the bank has credited it. Keep Karrio informed of a parallel payment dispute so the same amount is not returned twice.