Privacy Policy

Who this covers

Karrio Home Services LLP (“Karrio”, “we” or “us”) provides business software and this product information website. This notice describes personal information handled for our website, sales conversations, business relationships and software services. The particular product and agreement determine which processing applies.

When a business uses Karrio to manage its own customers, patients, guests, staff or other records, that business generally determines the purpose of those records. Karrio processes them on its instructions where acting as a service provider. The business's privacy notice and our Data Processing Addendum explain those responsibilities.

Information and purposes

• Enquiries and requests: name, business name, email and/or phone, city, selected product, request type and message. We use these to respond, discuss suitability, arrange a demo or quote and handle support, billing or data requests.
• Request records: submission time, originating page, reference and handling/notification status help us track and respond to requests.
• Business accounts: contact, access, billing and support information needed for the product or agreement you use.
• Technical information: hosting and security systems may process network addresses, request and device information to deliver and protect the service. The website's enquiry rate limiter stores a time-bucketed hash derived from a network address rather than the raw address in that rate-limit table.
• Customer operational data: the records the subscribing business provides or creates in its chosen software. Categories and purposes depend on its workflows and agreed scope.

Do not send passwords, payment credentials, patient records or identity documents through the public enquiry form. We will arrange an appropriate channel if further information is necessary.

Our role and your choices

For our own sales, relationship administration and website operations, Karrio determines the relevant purposes. For customer-controlled records, the customer determines purposes and Karrio follows the applicable agreement and instructions. These roles depend on the actual processing, not simply on which product is used.

We use information for the purposes explained to you and on a basis permitted by applicable law. Where consent is required, we seek it for the relevant purpose and provide a way to withdraw it. Requesting a demo does not automatically subscribe you to unrelated marketing. You may ask us to stop optional promotional contact; service and legal communications may still be necessary.

Sharing and service providers

Information may be accessed by authorised Karrio personnel and providers needed for hosting, communication, support, billing or security. Customer information may be disclosed on the customer's instructions or where legally required. We do not treat records stored by a customer as a sales lead list.

See Legal & Security for the website's providers and how to request product-specific processing information. Integrations selected by a customer may also process information under their own terms. Provider names from our earlier consumer-service policies should not be assumed to describe a software product's current setup.

Cookies and browser storage

The marketing site's own code uses session storage to remember whether its opening animation has already played in the current tab. This is a presentation preference, not advertising tracking. Contact details remain in the form while you are completing or retrying it; the site does not intentionally save them to browser storage.

The hosting service may use cookies or similar technology for access and security. We do not currently include advertising or third-party analytics scripts in the marketing site's own code. If optional tracking is introduced, we will update this notice and provide the choices required by applicable law.

Retention, locations and security

We retain information for the purpose for which it was collected, to manage the relationship, and where needed for legal, accounting, dispute or security obligations. Different records can require different periods. Customer-data retention and export arrangements belong in the relevant service agreement and processing schedule.

Deletion from an active system and expiry from backups may follow different processes. We explain applicable restrictions and timing when handling a verified request. Retained records are restricted to their permitted purpose; we do not promise that all financial or legally required records can be anonymised.

Providers may process information in different countries. Ask us about the relevant product's locations and safeguards before sharing regulated data or choosing a service. This website does not make a blanket India-only hosting promise. Security arrangements must reflect the product and processing risks; no online service can guarantee absolute security.

Children and customer records

Business accounts and sales enquiries are intended for people authorised to act for an organisation. A customer's lawful education, healthcare or other workflow may involve children's records. That is different from offering children a public consumer app. The customer must establish the necessary authority and notices, with Karrio's assistance as required by its processing agreement and applicable law.

Requests, questions and complaints

Use Data & Account Requests to request access, correction, export, deletion or other applicable rights. We verify identity and authority using information proportionate to the request. Where another business controls the records, we help direct the request to that business and support it under our agreement.

Email info@karrio.in or use the privacy request form. For grievance escalation, our published contact is Jitendra Parmar, grievance@karrio.in, Karrio Home Services LLP, 127, Madhuban Colony, Near BNP, Dewas - 455001, Madhya Pradesh, India. Requests are handled subject to applicable legal requirements; a form acknowledgement does not mean deletion has been completed.

Changes to this notice

We publish an updated version and date when this notice changes and provide further notice where required. Earlier versions remain available for historical reference. A change to this website does not itself amend a separately agreed customer contract.