Cancellation Policy

Three different actions

• Stop renewal: prevent a subscription from renewing under the agreed notice rules.
• End service early: request termination before the agreed term ends, with consequences governed by the order and applicable law.
• Delete data or close a workspace: a separate, verified process described under Data & Account Requests.

Cancelling a subscription does not itself authorise immediate deletion of the business's records.

Request cancellation

An authorised business contact can use the billing request form or email info@karrio.in. Include the business, product and order reference, and specify whether you want to stop renewal or discuss an earlier end date.

We verify authority and confirm the relevant subscription, effective date, access period and any financial implications. A saved request reference confirms receipt by the website, not completion of cancellation. Keep the reference and contact Karrio if you have not received confirmation.

Renewals and access

Your order defines whether renewal is automatic or manual and any agreed notice requirement. This site does not create automatic renewal by itself. A request received in accordance with those terms is handled for the appropriate renewal date.

When renewal is cancelled, service ordinarily continues to the end of the paid term unless another outcome is agreed or lawful suspension/termination applies. Immediate closure should be expressly requested and confirmed because it can affect staff access and business operations.

Fees, refunds and implementation

Cancelling future renewal does not automatically cancel amounts already due or create a refund for the current term. Refund eligibility is governed by the Refund Policy, accepted order and applicable law. Separately agreed implementation, migration or other work may have its own cancellation treatment.

If you dispute a charge or a failure to deliver, explain that in the request so we can consider the relevant remedy. Existing contractual and statutory rights remain unaffected.

Export and closure

Before service ends, discuss export formats, who can request the export and the time needed for handover. The applicable processing schedule should identify post-termination access, active-data deletion and backup handling. Do not assume that cancelled access will preserve an indefinite export window.

Workspace deletion requires a separate authority check. Any legal retention, unresolved dispute or customer-controlled record requirement is considered before erasure. For products still in development, registering or withdrawing interest creates no paid subscription.