Data & Account Requests

Choose your request

You can also email info@karrio.in. If your request concerns cancellation or billing, use the Cancellation Policy or Refund Policy.

An individual user account

Removing a person's sign-in or membership is different from deleting the business records they worked on. Contact your organisation's administrator for workplace access changes. We can help identify the appropriate route. Removing an employee account does not automatically erase invoices, clinical records or other information the organisation is required or authorised to maintain.

An organisation's workspace

Only an appropriately authorised person can request an organisation-wide export or closure. Include the business and product, your role, an account or order reference if available, and whether you want export, closure or both. We check authority and the scope before taking action. A public form submission cannot itself delete a workspace.

We discuss export availability and format, remaining access, active-data deletion, backups and any permitted retention. Make sure your organisation has considered its recordkeeping obligations and business continuity before confirming closure.

Records held by a Karrio customer

If your information is held by a pharmacy, hotel, restaurant, hospital, school or another business using Karrio, that business may control the record and determine the response. Start with its privacy contact where possible. If you contact us, identify the business and the request without sending unnecessary sensitive records. We direct the request appropriately and assist in accordance with our role and applicable law.

Verification and progress

We use proportionate checks to protect information from unauthorised access or deletion. Use your known business email where possible. Do not send passwords, OTPs, identity documents or patient information in the initial public form.

We explain the next steps and expected timing after assessing the request and any applicable legal deadline. Timing can depend on verification, the product, export requirements and legal restrictions. There is no universal seven-day erasure promise across all products or backups. A saved reference means the request was recorded, not that export or deletion has finished.

Information that may remain

Records needed for legal, tax, security or dispute purposes may be retained with access restricted to the relevant purpose. Backup copies can expire on a different cycle from active records. We explain applicable exceptions and handling when responding; where appropriate, a request may be fulfilled in part rather than by erasing every record.

For questions or escalation, see the privacy contact and grievance details.