This document described the earlier consumer-service model. It is preserved for historical reference and any applicable earlier relationship. See current software policies.
Refund Policy
This Refund Policy explains how refunds work on the Karrio Platform after cancellations, payment failures, or eligible service issues. Read it together with our Terms and Conditions and Cancellation Policy.
1. General principles
- Refund amounts depend on the cancellation policy applicable to your booking at the time you cancel.
- The refund amount shown in the Karrio app when you confirm a cancellation is what we will process, subject to payment processor timelines.
- Confirmed bookings are generally non-refundable except as described in this Policy or as required by applicable law.
2. Refund destination
Depending on how you paid and the options shown in the app, refunds may be credited to:
- Original payment method (for example, UPI, card, or net banking via Razorpay), or
- Karrio wallet as refund credits for use on future bookings.
Bookings paid fully from the Karrio wallet are refunded to the wallet. Wallet credits are not withdrawable as cash. See our Terms for wallet rules.
3. Home services
When you cancel an eligible home service booking, we calculate any cancellation charge per our Cancellation Policy and refund the remaining amount to your selected refund destination. Multi-service bookings may receive per-service refunds where applicable.
4. Transport - parcel (prepaid)
Eligible cancellations before pickup typically receive a full refund to the original payment method, minus any cancellation fee shown in the app. Refund processing follows Razorpay and bank timelines.
5. Transport - ride (pay-after)
Rides are generally paid after completion. If a cancellation fee applies, you may need to pay it through the app before cancellation is confirmed. No trip fare is charged for eligible free cancellations.
6. Processing time
Wallet refunds are usually credited promptly after cancellation is confirmed. Refunds to original payment methods depend on Razorpay, banks, and card networks and may take five to ten business days or longer in some cases. We are not responsible for delays caused by payment processors or banks.
7. Failed or duplicate payments
If a payment fails or is duplicated due to a technical error, contact support@karrio.in with your booking reference. We will investigate and process an eligible refund.
8. Chargebacks and disputes
If you dispute a charge with your bank or payment provider, we may suspend refund processing until the dispute is resolved. Fraudulent chargeback claims may result in account suspension.
9. Tax invoices and records
Transaction records are retained as required by law. For tax invoices, email support@karrio.in.
10. Contact
Refund questions: support@karrio.in
Grievance escalations: grievance@karrio.in (Jitendra Parmar, Grievance Officer)