Frequently Asked Questions

Karrio is one local marketplace app. Shop from nearby stores, book home services, take rides, and send parcels. Pay in the app and follow each job in Bookings or Shop orders.

Grocery, restaurants, electrical, furniture, hardware, and mobile shops, plus home services, rides, and parcel delivery. Open the app and set your address to see what is available near you.

Home services, rides, and parcels are under the Bookings tab. Grocery, food, and other shop purchases are under Shop orders. Pull to refresh if a new payment does not show yet.

Add your location in the app. If we serve your area, you can order or book. If not, we tell you before you pay. We add more areas over time.

Open Profile > Help and Support. Browse help articles first. If you still need us, use Report Issue and share your booking or shop order id. Email and Call remain available on the Support tab.

Pay in the app with UPI, debit or credit card, Wallet, or other options shown at checkout. The price you see before you pay is the amount charged for that checkout.

Yes, when you have Wallet balance or a valid offer. Open Profile > All Offers, then apply the offer on checkout before you pay. Min order and other rules show on the offer.

You can cancel when the app allows it. Any fee or refund is shown before you confirm. Approved refunds appear as in-app refund status. Wallet is usually faster than UPI or card. See the refund policy for how refunds work.

Enter your mobile number and verify the code. No password. Update your name under Profile and manage places under Saved addresses.

Professionals use the Karrio partner app. Shops join as merchants. Sign up with your mobile number, complete your profile, and our team will contact you about next steps.

Wait one to two minutes, then refresh Bookings and Shop orders. Do not pay again. If the debit succeeded and neither list shows an order, use Report Issue in the app.

Open Shop orders and tap the order. Status moves through placed, preparing, on the way or ready for pickup, then delivered or collected.

Send a parcel from the app: pickup address, drop address, package details, pay, then track under Bookings.

Approved refunds show as in-app refund status. Wallet credit is usually faster than UPI or card. See the refund policy. If status stays pending, use Report Issue in the app.